Support and product help

If sign-in or onboarding appears stuck, first refresh the page. If that fails, clear site cookies and local storage for the domain, then sign in again. If the issue is isolated to a deployment, check whether you are on the latest environment before retrying.

TransferRank uses Clerk for authentication, so session issues may also require signing out fully, clearing stale site storage, and restarting the sign-in flow from a clean browser tab.

When reporting a bug, include the page URL, what you expected to happen, what happened instead, and any console or network errors if available. That shortens triage dramatically for frontend and backend failures.

• Exact page URL and whether you were signed in or signed out.
• Device, browser, and whether the issue happened on mobile or desktop.
• Screenshots, console errors, failed request details, or timestamps if available.
• For submission issues, the exact article, video, or social link involved.

Help requests may cover account access, onboarding issues, broken pages, accessibility barriers, privacy requests, and content or moderation concerns. We review support requests as soon as practical, prioritising account access, privacy, security, and product-blocking issues.

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